Thank you very much for your quick reply.<br>In fact, I do have the AVG installed, but even by disabling the Resident Schield and the heuristic scan the situation has not changed.<br><br>Regards,<br>Fabio<br> <br><br><div class="gmail_quote">
On Sat, Mar 19, 2011 at 7:34 PM, TexPoint <span dir="ltr"><<a href="mailto:authors@texpoint.necula.org">authors@texpoint.necula.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div bgcolor="#ffffff" text="#000000">
We recently got a report with the same behavior, that TexPoint
suddenly stopped working because no external command could be called
anymore. <br>
The reason is probably a recent update of your anti virus software -
we suspect some kind of "heuristic" (or marco) scanning method. <br>
In the reported case, the AVG scanner was the reason. To solve the
problem, you can try to deactivate the heuristic "feature" or change
to a more reliable scanner.<br>
<br>
Andreas.<div><div></div><div class="h5"><br>
<br>
<br>
On 2011-03-19 12:40 , Fabio Franchini wrote:
<blockquote type="cite">I have not used texpoint for a few months, but
yesterday I found a bad surprise.<br>
I have Windows 7 Pro SP1, Office 2007 and Texpoint 3.3.1 .<br>
Texpoint loads correctly in Powerpoint, opens my old equations and
allows me to generate new ones, but when I try to actually
generate the output, it fails to call the latex compiler (Error:
Tex2Bmp: Error while running <latex> Press Cancel or Finish
Later to exit to Powerpoint) and the Log Display only says "no log
available". In fact, from the Information tab of the Configure
menu it's clear that TexPoint fails to call any external component
(I'm pasting the content below). By opening a command prompt
window all executables load correctly (latex, dvips, gswin32c) and
they're correctly present in the PATH. I tried all the suggestions
from the website's F.A.Q. and even tried de-installing and
reinstalling Texpoint, but nothing worked. <br>
<br>
Do you have any suggestion? The only thing I can think of is that
just 3 days ago I installed the first service pack for Windows 7:
can this be a source of issue? Should I really de-install the SP?<br>
<br>
Thank you for your support,<br>
Fabio<br>
<br>
----------------------------------------------------------------------<br>
<br>
TexPoint Configuration Information<br>
<br>
Please include this information if you contact the authors with a
problem.<br>
<br>
Version: 3.3.1 (Win) (June 15, 2010)<br>
Built on Wed Jun 16 21:54:38 2010 for Office 2007<br>
User: Fabio<br>
Running on: NFhCZpSS77CEDNeI<br>
in: PowerPoint version 12.0 (Office 2007), build 6535, running on
Windows (32-bit) 6.01 (Vista) <br>
<br>
Licensing: - Licensed to <a href="mailto:gfabio@gmail.com" target="_blank">gfabio@gmail.com</a><br>
running as AddIn: TexPoint<br>
TexPoint path: C:\Program Files (x86)\TexPoint\<br>
Document path: D:\Fabio\Documents\Presentations<br>
Document name: 2011-03-22 - SISSA - Singular Behavior of the
Entanglement Entropy.pptx<br>
current path: D:\Fabio\Documents\Presentations<br>
work directory: D:\Fabio\Documents\Presentations\<br>
<br>
PATH variable: C:\Program Files (x86)\Microsoft
Office\Office12\;C:\Program Files\gs\gs8.71\bin;C:\Program Files
(x86)\MiKTeX\miktex\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program
Files\WIDCOMM\Bluetooth Software\;C:\Program
Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files
(x86)\IsoBuster;C:\Program Files (x86)\Windows
Live\Shared;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program
Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files
(x86)\Common Files\Microsoft Shared\Windows Live;<br>
<br>
TEXPOINTLIC environment variable: <br>
License File: C:\Users\Fabio\AppData\Roaming\TexPoint.lic<br>
TEXPOINTINI environment variable: <br>
Configuration File: C:\Users\Fabio\AppData\Roaming\TexPoint.ini<br>
==== Contents of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====<br>
#TexPoint global settings<br>
#Only settings that are different from default values are written<br>
wrap=0<br>
ebwidth=475<br>
ebheight=398<br>
==== end of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====<br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
<<<< checking your LaTeX setup (needed for Tex,
Equation displays) >>>><br>
=> LaTeX check FAILED!!! You must install latex, and you must
add it to the PATH<br>
Otherwise, you cannot use displays<br>
<error calling: latex><br>
<no output generated><br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
<<<< checking your dvips setup (needed for Tex,
Equation displays) >>>><br>
=> dvips check FAILED!!! You must install latex, and you must
add it to the PATH<br>
Otherwise, you cannot use displays<br>
<error calling: dvips><br>
<no output generated><br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
<<<< checking your ghostscript setup (needed for Tex,
Equation, Postscript displays)>>>><br>
=> ghostscript check FAILED!!! You must install Ghostscript and
you must add it to the PATH<br>
Otherwise, you cannot use displays<br>
<error calling: gswin32c><br>
<no output generated><br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
<<<< checking your pstoedit setup (needed for Outline
Tex, Equation displays)>>>><br>
=> pstoedit check FAILED!!! You cannot use Outline/EMF format
for displays<br>
pstoedit found here: C:\Program Files (x86)\TexPoint\pstoedit.exe<br>
<error calling: "C:\Program Files
(x86)\TexPoint\pstoedit.exe"><br>
<no output generated><br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
<<<< checking your ImageMagick setup (optional, needed
for Pictures displays) >>>><br>
=> convert check FAILED!!! You can still use most of TexPoint,
except picture displays<br>
<error calling: convert.exe><br>
<no output generated><br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
<<<< checking your gnuplot setup (needed for Plot
displays) >>>><br>
=> gnuplot check FAILED!!! You can still use most of TexPoint,
except plot displays<br>
<error calling: pgnuplot.exe><br>
<no output generated><br>
<br>
**** **** **** **** **** **** **** **** **** **** **** **** ****<br>
If all external commands are OK, TexPoint is fully functional. In
case a 'FAILED' is shown, some features will not work. You may
want to install the indicated software and/or check the global (on
Mac: the bash) path configuration. Please also check the manual
for details.<br>
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