[texpoint-users] Texpoint fails to load external components

[Fabio Franchini]

I dis-installed AVG and Texpoint resumed working properly (also starting
windows in Safe Mode worked...).
Luckily, I have to change antivirus and not to give up Texpoint.
Thank for your help,
Fabio

On Sat, Mar 19, 2011 at 7:48 PM, Fabio Franchini <gfabio at gmail.com> wrote:

> Thank you very much for your quick reply.
> In fact, I do have the AVG installed, but even by disabling the Resident
> Schield and the heuristic scan the situation has not changed.
>
> Regards,
> Fabio
>
>
>
> On Sat, Mar 19, 2011 at 7:34 PM, TexPoint <authors at texpoint.necula.org>wrote:
>
>>  We recently got a report with the same behavior, that TexPoint suddenly
>> stopped working because no external command could be called anymore.
>> The reason is probably a recent update of your anti virus software - we
>> suspect some kind of "heuristic" (or marco) scanning method.
>> In the reported case, the AVG scanner was the reason. To solve the
>> problem, you can try to deactivate the heuristic "feature" or change to a
>> more reliable scanner.
>>
>> Andreas.
>>
>>
>>
>> On 2011-03-19 12:40 , Fabio Franchini wrote:
>>
>> I have not used texpoint for a few months, but yesterday I found a bad
>> surprise.
>> I have Windows 7 Pro SP1, Office 2007 and Texpoint 3.3.1 .
>> Texpoint loads correctly in Powerpoint, opens my old equations and allows
>> me to generate new ones, but when I try to actually generate the output, it
>> fails to call the latex compiler (Error: Tex2Bmp: Error while running
>> <latex> Press Cancel or Finish Later to exit to Powerpoint) and the Log
>> Display only says "no log available". In fact, from the Information tab of
>> the Configure menu it's clear that TexPoint fails to call any external
>> component (I'm pasting the content below). By opening a command prompt
>> window all executables load correctly (latex, dvips, gswin32c) and they're
>> correctly present in the PATH. I tried all the suggestions from the
>> website's F.A.Q. and even tried de-installing and reinstalling Texpoint, but
>> nothing worked.
>>
>> Do you have any suggestion? The only thing I can think of is that just 3
>> days ago I installed the first service pack for Windows 7: can this be a
>> source of issue? Should I really de-install the SP?
>>
>> Thank you for your support,
>> Fabio
>>
>> ----------------------------------------------------------------------
>>
>> TexPoint Configuration Information
>>
>> Please include this information if you contact the authors with a problem.
>>
>> Version: 3.3.1 (Win) (June 15, 2010)
>> Built on Wed Jun 16 21:54:38 2010 for Office 2007
>> User: Fabio
>> Running on: NFhCZpSS77CEDNeI
>> in: PowerPoint  version 12.0 (Office 2007), build 6535, running on Windows
>> (32-bit) 6.01 (Vista)
>>
>> Licensing:  - Licensed to gfabio at gmail.com
>> running as AddIn: TexPoint
>> TexPoint path: C:\Program Files (x86)\TexPoint\
>> Document path: D:\Fabio\Documents\Presentations
>> Document name: 2011-03-22 - SISSA - Singular Behavior of the Entanglement
>> Entropy.pptx
>> current path: D:\Fabio\Documents\Presentations
>> work directory: D:\Fabio\Documents\Presentations\
>>
>> PATH variable: C:\Program Files (x86)\Microsoft
>> Office\Office12\;C:\Program Files\gs\gs8.71\bin;C:\Program Files
>> (x86)\MiKTeX\miktex\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program
>> Files\WIDCOMM\Bluetooth Software\;C:\Program Files\WIDCOMM\Bluetooth
>> Software\syswow64;C:\Program Files (x86)\IsoBuster;C:\Program Files
>> (x86)\Windows Live\Shared;C:\Program Files
>> (x86)\QuickTime\QTSystem\;C:\Program Files\Common Files\Microsoft
>> Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft
>> Shared\Windows Live;
>>
>> TEXPOINTLIC environment variable:
>> License File: C:\Users\Fabio\AppData\Roaming\TexPoint.lic
>> TEXPOINTINI environment variable:
>> Configuration File: C:\Users\Fabio\AppData\Roaming\TexPoint.ini
>> ==== Contents of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====
>> #TexPoint global settings
>> #Only settings that are different from default values are written
>> wrap=0
>> ebwidth=475
>> ebheight=398
>> ==== end of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> <<<< checking your LaTeX setup (needed for Tex, Equation displays) >>>>
>> => LaTeX check FAILED!!! You must install latex, and you must add it to
>> the PATH
>> Otherwise, you cannot use displays
>> <error calling: latex>
>> <no output generated>
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> <<<< checking your dvips setup (needed for Tex, Equation displays) >>>>
>> => dvips check FAILED!!! You must install latex, and you must add it to
>> the PATH
>> Otherwise, you cannot use displays
>> <error calling: dvips>
>> <no output generated>
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> <<<< checking your ghostscript setup (needed for Tex, Equation, Postscript
>> displays)>>>>
>> => ghostscript check FAILED!!! You must install Ghostscript and you must
>> add it to the PATH
>> Otherwise, you cannot use displays
>> <error calling: gswin32c>
>> <no output generated>
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> <<<< checking your pstoedit setup (needed for Outline Tex, Equation
>> displays)>>>>
>> => pstoedit check FAILED!!! You cannot use Outline/EMF format for displays
>> pstoedit found here: C:\Program Files (x86)\TexPoint\pstoedit.exe
>> <error calling: "C:\Program Files (x86)\TexPoint\pstoedit.exe">
>> <no output generated>
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> <<<< checking your ImageMagick setup (optional, needed for Pictures
>> displays) >>>>
>> => convert check FAILED!!! You can still use most of TexPoint, except
>> picture displays
>> <error calling: convert.exe>
>> <no output generated>
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> <<<< checking your gnuplot setup (needed for Plot displays) >>>>
>> => gnuplot check FAILED!!! You can still use most of TexPoint, except plot
>> displays
>> <error calling: pgnuplot.exe>
>> <no output generated>
>>
>> **** **** **** **** **** **** **** **** **** **** **** **** ****
>> If all external commands are OK, TexPoint is fully functional. In case a
>> 'FAILED' is shown, some features will not work. You may want to install the
>> indicated software and/or check the global (on Mac: the bash) path
>> configuration. Please also check the manual for details.
>>
>>
>>
>
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