[texpoint-users] Texpoint fails to load external components

Fabio Franchini gfabio at gmail.com
Sat Mar 19 11:48:24 PDT 2011


Thank you very much for your quick reply.
In fact, I do have the AVG installed, but even by disabling the Resident
Schield and the heuristic scan the situation has not changed.

Regards,
Fabio


On Sat, Mar 19, 2011 at 7:34 PM, TexPoint <authors at texpoint.necula.org>wrote:

>  We recently got a report with the same behavior, that TexPoint suddenly
> stopped working because no external command could be called anymore.
> The reason is probably a recent update of your anti virus software - we
> suspect some kind of "heuristic" (or marco) scanning method.
> In the reported case, the AVG scanner was the reason. To solve the problem,
> you can try to deactivate the heuristic "feature" or change to a more
> reliable scanner.
>
> Andreas.
>
>
>
> On 2011-03-19 12:40 , Fabio Franchini wrote:
>
> I have not used texpoint for a few months, but yesterday I found a bad
> surprise.
> I have Windows 7 Pro SP1, Office 2007 and Texpoint 3.3.1 .
> Texpoint loads correctly in Powerpoint, opens my old equations and allows
> me to generate new ones, but when I try to actually generate the output, it
> fails to call the latex compiler (Error: Tex2Bmp: Error while running
> <latex> Press Cancel or Finish Later to exit to Powerpoint) and the Log
> Display only says "no log available". In fact, from the Information tab of
> the Configure menu it's clear that TexPoint fails to call any external
> component (I'm pasting the content below). By opening a command prompt
> window all executables load correctly (latex, dvips, gswin32c) and they're
> correctly present in the PATH. I tried all the suggestions from the
> website's F.A.Q. and even tried de-installing and reinstalling Texpoint, but
> nothing worked.
>
> Do you have any suggestion? The only thing I can think of is that just 3
> days ago I installed the first service pack for Windows 7: can this be a
> source of issue? Should I really de-install the SP?
>
> Thank you for your support,
> Fabio
>
> ----------------------------------------------------------------------
>
> TexPoint Configuration Information
>
> Please include this information if you contact the authors with a problem.
>
> Version: 3.3.1 (Win) (June 15, 2010)
> Built on Wed Jun 16 21:54:38 2010 for Office 2007
> User: Fabio
> Running on: NFhCZpSS77CEDNeI
> in: PowerPoint  version 12.0 (Office 2007), build 6535, running on Windows
> (32-bit) 6.01 (Vista)
>
> Licensing:  - Licensed to gfabio at gmail.com
> running as AddIn: TexPoint
> TexPoint path: C:\Program Files (x86)\TexPoint\
> Document path: D:\Fabio\Documents\Presentations
> Document name: 2011-03-22 - SISSA - Singular Behavior of the Entanglement
> Entropy.pptx
> current path: D:\Fabio\Documents\Presentations
> work directory: D:\Fabio\Documents\Presentations\
>
> PATH variable: C:\Program Files (x86)\Microsoft Office\Office12\;C:\Program
> Files\gs\gs8.71\bin;C:\Program Files
> (x86)\MiKTeX\miktex\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program
> Files\WIDCOMM\Bluetooth Software\;C:\Program Files\WIDCOMM\Bluetooth
> Software\syswow64;C:\Program Files (x86)\IsoBuster;C:\Program Files
> (x86)\Windows Live\Shared;C:\Program Files
> (x86)\QuickTime\QTSystem\;C:\Program Files\Common Files\Microsoft
> Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft
> Shared\Windows Live;
>
> TEXPOINTLIC environment variable:
> License File: C:\Users\Fabio\AppData\Roaming\TexPoint.lic
> TEXPOINTINI environment variable:
> Configuration File: C:\Users\Fabio\AppData\Roaming\TexPoint.ini
> ==== Contents of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====
> #TexPoint global settings
> #Only settings that are different from default values are written
> wrap=0
> ebwidth=475
> ebheight=398
> ==== end of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your LaTeX setup (needed for Tex, Equation displays) >>>>
> => LaTeX check FAILED!!! You must install latex, and you must add it to the
> PATH
> Otherwise, you cannot use displays
> <error calling: latex>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your dvips setup (needed for Tex, Equation displays) >>>>
> => dvips check FAILED!!! You must install latex, and you must add it to the
> PATH
> Otherwise, you cannot use displays
> <error calling: dvips>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your ghostscript setup (needed for Tex, Equation, Postscript
> displays)>>>>
> => ghostscript check FAILED!!! You must install Ghostscript and you must
> add it to the PATH
> Otherwise, you cannot use displays
> <error calling: gswin32c>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your pstoedit setup (needed for Outline Tex, Equation
> displays)>>>>
> => pstoedit check FAILED!!! You cannot use Outline/EMF format for displays
> pstoedit found here: C:\Program Files (x86)\TexPoint\pstoedit.exe
> <error calling: "C:\Program Files (x86)\TexPoint\pstoedit.exe">
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your ImageMagick setup (optional, needed for Pictures
> displays) >>>>
> => convert check FAILED!!! You can still use most of TexPoint, except
> picture displays
> <error calling: convert.exe>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your gnuplot setup (needed for Plot displays) >>>>
> => gnuplot check FAILED!!! You can still use most of TexPoint, except plot
> displays
> <error calling: pgnuplot.exe>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> If all external commands are OK, TexPoint is fully functional. In case a
> 'FAILED' is shown, some features will not work. You may want to install the
> indicated software and/or check the global (on Mac: the bash) path
> configuration. Please also check the manual for details.
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.texpoint.necula.org/pipermail/users-texpoint.necula.org/attachments/20110319/072d1b34/attachment-0003.htm>


More information about the users mailing list