[texpoint-users] Texpoint fails to load external components

[TexPoint]

We recently got a report with the same behavior, that TexPoint suddenly
stopped working because no external command could be called anymore.
The reason is probably a recent update of your anti virus software - we
suspect some kind of "heuristic" (or marco) scanning method.
In the reported case, the AVG scanner was the reason. To solve the
problem, you can try to deactivate the heuristic "feature" or change to
a more reliable scanner.

Andreas.


On 2011-03-19 12:40 , Fabio Franchini wrote:
> I have not used texpoint for a few months, but yesterday I found a bad
> surprise.
> I have Windows 7 Pro SP1, Office 2007 and Texpoint 3.3.1 .
> Texpoint loads correctly in Powerpoint, opens my old equations and
> allows me to generate new ones, but when I try to actually generate
> the output, it fails to call the latex compiler (Error: Tex2Bmp: Error
> while running <latex> Press Cancel or Finish Later to exit to
> Powerpoint) and the Log Display only says "no log available". In fact,
> from the Information tab of the Configure menu it's clear that
> TexPoint fails to call any external component (I'm pasting the content
> below). By opening a command prompt window all executables load
> correctly (latex, dvips, gswin32c) and they're correctly present in
> the PATH. I tried all the suggestions from the website's F.A.Q. and
> even tried de-installing and reinstalling Texpoint, but nothing worked.
>
> Do you have any suggestion? The only thing I can think of is that just
> 3 days ago I installed the first service pack for Windows 7: can this
> be a source of issue? Should I really de-install the SP?
>
> Thank you for your support,
> Fabio
>
> ----------------------------------------------------------------------
>
> TexPoint Configuration Information
>
> Please include this information if you contact the authors with a problem.
>
> Version: 3.3.1 (Win) (June 15, 2010)
> Built on Wed Jun 16 21:54:38 2010 for Office 2007
> User: Fabio
> Running on: NFhCZpSS77CEDNeI
> in: PowerPoint  version 12.0 (Office 2007), build 6535, running on
> Windows (32-bit) 6.01 (Vista)
>
> Licensing:  - Licensed to gfabio at gmail.com <mailto:gfabio at gmail.com>
> running as AddIn: TexPoint
> TexPoint path: C:\Program Files (x86)\TexPoint\
> Document path: D:\Fabio\Documents\Presentations
> Document name: 2011-03-22 - SISSA - Singular Behavior of the
> Entanglement Entropy.pptx
> current path: D:\Fabio\Documents\Presentations
> work directory: D:\Fabio\Documents\Presentations\
>
> PATH variable: C:\Program Files (x86)\Microsoft
> Office\Office12\;C:\Program Files\gs\gs8.71\bin;C:\Program Files
> (x86)\MiKTeX\miktex\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program
> Files\WIDCOMM\Bluetooth Software\;C:\Program Files\WIDCOMM\Bluetooth
> Software\syswow64;C:\Program Files (x86)\IsoBuster;C:\Program Files
> (x86)\Windows Live\Shared;C:\Program Files
> (x86)\QuickTime\QTSystem\;C:\Program Files\Common Files\Microsoft
> Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft
> Shared\Windows Live;
>
> TEXPOINTLIC environment variable:
> License File: C:\Users\Fabio\AppData\Roaming\TexPoint.lic
> TEXPOINTINI environment variable:
> Configuration File: C:\Users\Fabio\AppData\Roaming\TexPoint.ini
> ==== Contents of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====
> #TexPoint global settings
> #Only settings that are different from default values are written
> wrap=0
> ebwidth=475
> ebheight=398
> ==== end of C:\Users\Fabio\AppData\Roaming\TexPoint.ini ====
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your LaTeX setup (needed for Tex, Equation displays) >>>>
> => LaTeX check FAILED!!! You must install latex, and you must add it
> to the PATH
> Otherwise, you cannot use displays
> <error calling: latex>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your dvips setup (needed for Tex, Equation displays) >>>>
> => dvips check FAILED!!! You must install latex, and you must add it
> to the PATH
> Otherwise, you cannot use displays
> <error calling: dvips>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your ghostscript setup (needed for Tex, Equation,
> Postscript displays)>>>>
> => ghostscript check FAILED!!! You must install Ghostscript and you
> must add it to the PATH
> Otherwise, you cannot use displays
> <error calling: gswin32c>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your pstoedit setup (needed for Outline Tex, Equation
> displays)>>>>
> => pstoedit check FAILED!!! You cannot use Outline/EMF format for displays
> pstoedit found here: C:\Program Files (x86)\TexPoint\pstoedit.exe
> <error calling: "C:\Program Files (x86)\TexPoint\pstoedit.exe">
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your ImageMagick setup (optional, needed for Pictures
> displays) >>>>
> => convert check FAILED!!! You can still use most of TexPoint, except
> picture displays
> <error calling: convert.exe>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> <<<< checking your gnuplot setup (needed for Plot displays) >>>>
> => gnuplot check FAILED!!! You can still use most of TexPoint, except
> plot displays
> <error calling: pgnuplot.exe>
> <no output generated>
>
> **** **** **** **** **** **** **** **** **** **** **** **** ****
> If all external commands are OK, TexPoint is fully functional. In case
> a 'FAILED' is shown, some features will not work. You may want to
> install the indicated software and/or check the global (on Mac: the
> bash) path configuration. Please also check the manual for details.

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